Front Desk Supervisor | Guest Experience Leader

CP JACKSONVILLE-SAN PABLO PKWY LLC; Jacksonville (FL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Life insurance

401(k) program

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality in Jacksonville, FL is seeking a Front Desk Supervisor to lead the front desk team and deliver exceptional guest service while upholding brand standards. You’ll be at the hub of guest interaction, ensuring a seamless arrival, stay, and departure experience.

This role offers opportunities for advancement to supervisory leadership. Qualifications include a high school diploma or equivalent and hospitality or supervisory experience.

Qualifications

• High school diploma or equivalent required.
• Hospitality or supervisory experience preferred.

Responsibilities

• Provide the highest quality of service to guests at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages with professionalism and accuracy.
• Maintain knowledge of hotel staff, room locations, rates, amenities, and selling strategies.
• Take reservations and manage room blocks and special requests.
• Answer switchboard calls following proper telephone etiquette standards.
• Monitor room availability and assist AGM/GM with yield management and restrictions.
• Handle guest safes per established procedures.
• Keep the lobby and desk area clean and presentable.
• Maintain knowledge of emergency and security procedures.

Skills

Leadership

Communication

Multitasking

Attention to detail

Flexible schedule

Education

High school diploma

Job description

Concord Hospitality in Jacksonville, FL is seeking a Front Desk Supervisor to lead the front desk team and deliver exceptional guest service while upholding brand standards. You’ll be at the hub of guest interaction, ensuring a seamless arrival, stay, and departure experience.

This role offers opportunities for advancement to supervisory leadership. Qualifications include a high school diploma or equivalent and hospitality or supervisory experience.