Front Desk Supervisor - Hotel

CUSA, LLC; Saint Augustine (FL); Vor Ort; USD 42.000 - 60.000; Vollzeit

Zusammenfassung

CUSA, LLC in Saint Augustine, FL is seeking a full-time Front Desk Supervisor for a premium hotel. This hands-on leadership role requires organizing the front desk, guiding the team, and resolving guest concerns with sound judgment.

You will oversee check-ins/checkouts, reservations, room assignments, and payment processing; train staff; coordinate with housekeeping and maintenance; and ensure accurate shift reporting.

Qualifikationen

• Previous hotel front desk experience required.
• Supervisory or team leadership experience at a major hotel brand preferred.
• Experience with reservations and payments in a PMS.

Aufgaben

• Oversee front desk operations during shifts: check-ins, checkouts, reservations, room assignments, payment processing.
• Provide friendly, efficient service and escalate guest concerns as needed.
• Train and coach staff on service standards and procedures.
• Coordinate with housekeeping and maintenance to confirm room readiness.
• Review reservations, rates, balances and shift reports; follow up on discrepancies.
• Maintain credit card procedures and ensure security.
• Report shift activity and important guest information to next shift and management.
• Assist with scheduling and coverage.
• Follow safety and emergency procedures.

Kenntnisse

Front desk leadership

Guest service

Communication

Problem solving

Staff training

Shift coordination

Tools

Property Management System (PMS)

Jobbeschreibung

Hotel Front Desk Supervisor
St. Augustine, FL

We are seeking a full-time dependable, guest-focused Front Desk Supervisor for a premium hotel in the St. Augustine area. This is a hands-on leadership role for someone who can keep the front desk organized, support the team, and resolve guest concerns with sound judgment. With advancement available, candidates should aspire to advance their position at the hotel.

The right candidate leads by example, communicates clearly, and follows through.

• Oversee front desk operations during assigned shifts, including check-ins, checkouts, reservations, room assignments, and payment processing.
• Provide friendly, efficient service and resolve guest concerns. Escalate issues promptly when additional support is needed.
• Train and coach front desk employees on service standards, hotel procedures, accuracy, and accountability.
• Coordinate with housekeeping and maintenance to confirm room readiness and address guest requests.
• Review reservations, room rates, guest balances, and shift reports for accuracy. Follow up on discrepancies and outstanding items.
• Maintain accurate credit card procedures.
• Communicate shift activity, unresolved concerns, and important guest information to the next shift and hotel leadership.
• Support scheduling and shift coverage as needed.
• Follow hotel safety, security, and emergency procedures.

What We Are Looking For

• Previous hotel front desk experience is required. Supervisory or team leadership experience at a major hotel brand such as IHG, Marriott, Hilton, Choice is preferred.
• Strong guest service, communication, and problem-solving skills.
• Experience using a hotel property management system and handling reservations and payments.
• Attention to detail and the ability to manage competing priorities during busy periods.
• Reliable attendance, professional conduct, and the confidence to make decisions within established guidelines. Availability to work a flexible schedule, including evenings, weekends, and holidays.

The hotel's identity will be shared with candidates selected to move forward in the hiring process.