Hotel Guest Service Supervisor: On-Call Front Desk Lead

CUSA, LLC; Roswell (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

CUSA, LLC is seeking a Guest Service Supervisor to help lead our front desk operations and guest service standards. You will support the General Manager with scheduling, reporting, and daily ops while ensuring consistent service during busy periods.

You will coach the front desk team, coordinate training, and step in to handle on-going guest needs when the GM is unavailable, including on-call coverage as required.

Qualifications

• Hotel experience; prior AGM or front desk supervisor background preferred.
• Ability to work weekends, holidays, and 40+ hours when necessary.
• Comfortable supervising a team of 6+ and delegating tasks while staying a team player.
• Familiarity with Word, Excel, PowerPoint, OPERA PMS, and schedule-building.

Responsibilities

• Support the GM by maintaining front-desk operations and accurate reporting.
• Build and adjust staff schedules; coordinate training.
• Maintain property upkeep and safety guidelines; handle guest needs when the GM is unavailable.
• Be on call as needed and ensure smooth coverage during busy periods.

Skills

Front desk supervision

Team leadership

Scheduling experience

Customer service

Tools

OPERA PMS

Word

Excel

PowerPoint

Job description

CUSA, LLC is seeking a Guest Service Supervisor to help lead our front desk operations and guest service standards. You will support the General Manager with scheduling, reporting, and daily ops while ensuring consistent service during busy periods.

You will coach the front desk team, coordinate training, and step in to handle on-going guest needs when the GM is unavailable, including on-call coverage as required.