Hotel Front Desk Lead & Guest Services Supervisor

Landry's; Galveston (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Landry's in Galveston, TX seeks a Front Desk Supervisor to assist the Front Desk Manager and ensure attentive, courteous service to guests before arrival and throughout their stay, while maximizing room revenue and occupancy.

You will train front desk staff to ensure compliance and consistency, oversee check-in/out, handle guest requests, and maintain smooth communication with other hotel departments to uphold service standards.

Qualifications

• IHG and Opera Cloud experience preferred.
• High School diploma or equivalent required.

Responsibilities

• Train front desk personnel on proper procedures for handling complaints, reservations, etc.
• Obtain information when taking room reservations and follow rate quoting.
• Monitor VIP and special guest requests.
• Review Front Office log and Trace File daily.
• Operate all aspects of the Front Desk computer system.
• Ensure timely logging and delivery of messages, packages, and mail.

Skills

Guest service

Supervisory experience

Team leadership

Education

High School diploma or equivalent

Tools

IHG

Opera Cloud

Job description

Landry's in Galveston, TX seeks a Front Desk Supervisor to assist the Front Desk Manager and ensure attentive, courteous service to guests before arrival and throughout their stay, while maximizing room revenue and occupancy.

You will train front desk staff to ensure compliance and consistency, oversee check-in/out, handle guest requests, and maintain smooth communication with other hotel departments to uphold service standards.