Front Desk Supervisor - Training & Guest Experience

Landry's, Inc.; Galveston (TX); On-site; USD 37,000 - 48,000; Full time

Job summary

Landry's, Inc. is seeking a Front Desk Supervisor to assist the Front Desk Manager and deliver attentive, courteous, and efficient service to guests from pre-arrival through checkout, while maximizing occupancy and room revenue.

The role includes training front desk staff to ensure compliance, handling guest requests, and maintaining smooth operations of the front desk computer system and related communication with other hotel departments.

Qualifications

• 2 to 3 years of progressive experience in a hotel or related field.
• High School diploma or equivalent required.
• IHG and Opera Cloud experience preferred.
• College coursework in related field helpful.
• Previous supervisory responsibility preferred.

Responsibilities

• Train all front desk personnel on proper procedures for handling customer complaints, reservations, etc.
• Obtain all necessary information when taking room reservations and follow the rate quoting scenario.
• Monitor all VIP and special guest request.
• Review Front Office log and Trace File daily.
• Fully comprehend and operate all relevant aspects of the Front Desk computer system.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Be aware of all closed out restricted dates.
• Be aware of all rates, packages and promotions currently underway as listed in the Red Book.
• Be familiar with all in-house groups.
• Follow and enforce all Hotel Division Hospitality hotel credit policies.
• Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
• Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable.
• Establish and maintain good communications and teamwork with fellow associates and other departments with the hotel.
• Assist the Front Desk Manager in ensuring that associates are following and maintain standards.
• Have knowledge of and assist in all emergency procedures as required.
• Oversee and ensure that all guests are check in/out in a friendly, efficient and courteous manner.
• Be able to perform, complete and ensue that all tasks and duties on the shift checklist are complete in a timely and efficient manner.

Skills

Supervisory experience

Customer service

Teamwork

Education

High School diploma or equivalent

College coursework in related field

Tools

IHG and Opera Cloud Experience

Job description

Landry's, Inc. is seeking a Front Desk Supervisor to assist the Front Desk Manager and deliver attentive, courteous, and efficient service to guests from pre-arrival through checkout, while maximizing occupancy and room revenue.

The role includes training front desk staff to ensure compliance, handling guest requests, and maintaining smooth operations of the front desk computer system and related communication with other hotel departments.