Luxury Front Desk Supervisor - Lead Guest Services

Transwestern; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Hotel Granduca Houston is seeking a Front Desk Lead to welcome guests with warmth and personalized service, ensuring check-in/out excellence and brand standards. You will mentor front desk team, train on Opera Cloud, Alice, Open Table, Toast, and related systems, and collaborate with other departments to anticipate guest needs.

We require a minimum of 2 years front desk experience in a luxury hotel, strong interpersonal skills, and the ability to lead by example under pressure.

Qualifications

• High school diploma or equivalent required.
• Hospitality education or certifications preferred.
• Minimum of 2 years front desk experience in hospitality.
• Prior experience in a lead or training capacity preferred.
• Experience in a luxury hotel environment highly desirable.
• Technical Skills: Opera Cloud preferred.
• Familiarity with Alice, Toast, OpenTable, etc.
• Ability to handle billing, room assignments, and reservation procedures.
• Working knowledge of Microsoft Office applications.
• Exceptional guest service and interpersonal skills.
• Strong presence and ability to motivate peers.
• Lead by example and maintain composure under pressure.

Responsibilities

• Welcome guests with warmth and personalized service at check-in and check-out.
• Lead by example during check-in/check-out reflecting hotel standards.
• Follow SOPs and verbiages for touchpoints.
• Mentor front desk staff and provide ongoing training on systems and guest service.
• Coordinate room assignments and manage VIP/group bookings.
• Collaborate with departments to anticipate guest needs.
• Maintain lobby appearance and overall front office operations.
• Assist with administrative duties including billing inquiries and reservations.
• Support third-party bookings review and responses.

Skills

Front desk leadership

Guest service excellence

Leading training

Interpersonal skills

Mentoring

Education

High school diploma or equivalent

Hospitality education or certifications preferred

Tools

Opera Cloud

Alice

OpenTable

Toast

Microsoft Office

Job description

Hotel Granduca Houston is seeking a Front Desk Lead to welcome guests with warmth and personalized service, ensuring check-in/out excellence and brand standards. You will mentor front desk team, train on Opera Cloud, Alice, Open Table, Toast, and related systems, and collaborate with other departments to anticipate guest needs.

We require a minimum of 2 years front desk experience in a luxury hotel, strong interpersonal skills, and the ability to lead by example under pressure.