Assistant GM: Guest Experience & Operations Leader

Landry's, Inc.; Houston (TX); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Training program

Career development

Employee discounts on dining, retail,

Job summary

Landry's, Inc. in Houston, TX is seeking a high-volume dining-room leader to drive sales, oversee operations, and maintain an outstanding guest experience.

This role reports to the General Manager and requires strong financial oversight and team leadership. The ideal candidate brings at least 2 years of senior management experience in a full-service setting, with solid front-of-house knowledge and excellent interpersonal skills.

Qualifications

• 2+ years of senior management experience in a full-service, high-volume dining establishment.
• Extensive front-of-house knowledge; advanced knowledge of financial aspects.
• Strong interpersonal and conflict resolution skills.
• Stable and progressive work history; strong work ethic.

Responsibilities

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
• Assist the General Manager in ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Ensure positive guest service in all areas. Investigate and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Manage shifts which include daily decision making, scheduling, planning while ensuring consistent high quality of food preparation and service.
• Provide direction to employees regarding operations and procedural issues while developing employees by providing ongoing feedback, establish performance expectations and by conducting performance reviews.

Skills

Senior management

Front of house

Financial acumen

Interpersonal skills

Conflict resolution

Work history

Job description

Landry's, Inc. in Houston, TX is seeking a high-volume dining-room leader to drive sales, oversee operations, and maintain an outstanding guest experience.

This role reports to the General Manager and requires strong financial oversight and team leadership. The ideal candidate brings at least 2 years of senior management experience in a full-service setting, with solid front-of-house knowledge and excellent interpersonal skills.