Guest Services Front Desk Agent - Growth & Perks

Landry's, Inc.; Galveston (TX); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Multiple benefit plans

Paid Time Off

401K

Opportunities for advancement

Positive and respectful work环境

Generous employee discounts on dining,

Community volunteer opportunities

Job summary

Landry's, Inc. is seeking a Front Desk Agent in Galveston to welcome guests and deliver friendly service at check-in and throughout their stay. You will handle registrations, process payments, and answer inquiries to enhance the guest experience.

The role emphasizes courteous service, accuracy in paperwork, and teamwork with other hotel departments. Candidates should have strong communication skills and previous front desk or high-volume customer service experience.

Qualifications

• High school diploma or GED required.
• Prior high-volume customer service experience.
• 1 year of hotel front desk experience preferred.

Responsibilities

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
• Register arriving guests by completing appropriate paperwork and obtaining proper payment information
• Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies
• Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel
• Print and process routine reports and may assist in the training of new departmental employees
• Promote positive public/employee relations at all times
• Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints
• Assist other departments with requirements they may have pertinent to hotel guests
• Maintain a clean, safe, hazard-free work environment within area of responsibility
• Performs any other duties as assigned

Skills

Customer service

Communication

Guest relations

Education

High school diploma or GED

Job description

Landry's, Inc. is seeking a Front Desk Agent in Galveston to welcome guests and deliver friendly service at check-in and throughout their stay. You will handle registrations, process payments, and answer inquiries to enhance the guest experience.

The role emphasizes courteous service, accuracy in paperwork, and teamwork with other hotel departments. Candidates should have strong communication skills and previous front desk or high-volume customer service experience.