Front Desk Supervisor: Lead Guest Experience & Training

Landry's, Inc.; Galveston (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Landry's, Inc. is seeking a Front Desk Supervisor to support the Front Desk Manager in delivering attentive, courteous and efficient service to guests before arrival and during their stay.

The role focuses on maximizing room revenue and occupancy, while training staff to ensure consistency in the front desk operations. The position requires supervising front desk personnel, knowledge of reservations, VIP requests, rate quoting, and timely handling of messages and mail.

Qualifications

• IHG and Opera Cloud Experience preferred.
• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.

Responsibilities

• Train all front desk personnel on proper procedures for handling customer complaints, reservations, etc.
• Obtain all necessary information when taking room reservations and follow the rate quoting scenario.
• Monitor all VIP and special guest request.
• Review Front Office log and Trace File daily.
• Fully comprehend and operate all relevant aspects of the Front Desk computer system.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Be aware of all closed out restricted dates.
• Be aware of all rates, packages and promotions currently underway as listed in the Red Book.
• Be familiar with all in-house groups.
• Follow and enforce all Hotel Division Hospitality hotel credit policies.
• Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
• Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable.
• Establish and maintain good communications and teamwork with fellow associates and other departments with the hotel.
• Assist the Front Desk Manager in ensuring that associates are following and maintain standards.
• Have knowledge of and assist in all emergency procedures as required.
• Oversee and ensure that all guests are check in/out in a friendly, efficient and courteous manner.
• Be able to perform, complete and ensue that all tasks and duties on the shift checklist are complete in a timely and efficient manner.

Education

High School diploma or equivalent

Job description

Landry's, Inc. is seeking a Front Desk Supervisor to support the Front Desk Manager in delivering attentive, courteous and efficient service to guests before arrival and during their stay.

The role focuses on maximizing room revenue and occupancy, while training staff to ensure consistency in the front desk operations. The position requires supervising front desk personnel, knowledge of reservations, VIP requests, rate quoting, and timely handling of messages and mail.