Guest Experience Front Desk Pro — PTO, 401K & Discounts

Landry's; Galveston (TX); Sur place; USD 19 000 - 22 000; Plein temps

Avantages offerts par ce poste

Multiple benefit plans to suit your ne

Paid Time Off

401K

Opportunities for advancement

Positive and respectful worknvironnt

Generous employee discounts on dining,

Community volunteer opportunities

Résumé du poste

Landry's in Galveston, TX is seeking a Front Desk Agent to warmly welcome guests and deliver professional service. You will check in guests, handle payments, answer questions about local attractions, and coordinate with other departments to ensure a smooth stay.

The ideal candidate has a high school diploma or GED, prior high-volume customer service experience, and at least one year in a hotel front desk role.

Qualifications

• High school diploma or GED.
• Prior high-volume customer service experience.
• One (1) year of hotel front desk experience strongly preferred.

Responsabilités

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
• Register arriving guests by completing appropriate paperwork and obtaining proper payment information
• Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies
• Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel
• Print and process routine reports and may assist in the training of new departmental employees
• Promote positive public/employee relations at all times
• Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints
• Assist other departments with requirements they may have pertinent to hotel guests
• Maintain a clean, safe, hazard-free work environment within area of responsibility
• Performs any other duties as assigned

Description du poste

Landry's in Galveston, TX is seeking a Front Desk Agent to warmly welcome guests and deliver professional service. You will check in guests, handle payments, answer questions about local attractions, and coordinate with other departments to ensure a smooth stay.

The ideal candidate has a high school diploma or GED, prior high-volume customer service experience, and at least one year in a hotel front desk role.