Hotel Front Desk Lead — Guest Experience & Team Ops

Guru Hospitality; Green Bay (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

Guru Hospitality in Green Bay, Wisconsin, seeks a Front Desk Manager to oversee daily front desk operations, ensure seamless guest experiences, and lead the front desk team with professionalism.

The role requires strong leadership, outstanding communication, and hands-on management of guest inquiries, reservations, and coordination with housekeeping, F&B, and sales to maximize guest satisfaction and hotel performance.

Qualifications

• Supervisory or management experience in a hotel or hospitality setting.
• Strong leadership and mentoring abilities.
• Excellent problem-solving and conflict resolution skills.
• Outstanding verbal and written communication skills for guest interactions and team collaboration.
• Proficiency in Microsoft Office and Opera property management systems.
• Physical ability to stand, bend, lift up to 50 pounds.
• Flexible schedule including mornings, evenings, weekends, and holidays; overnight shifts may be required.
• Valid driver’s license.

Responsibilities

• Oversee daily front desk operations: check-ins/outs, room assignments, reservations.
• Address inquiries, handle complaints, resolve issues to ensure seamless guest experiences.
• Maintain a welcoming, professional front desk atmosphere with high service standards.
• Communicate guest details (VIPs, special requests) to relevant departments.

Skills

Supervisory experience

Leadership

Problem-solving

Communication

Guest interactions

Microsoft Office

Tools

Opera PMS

Microsoft Office

Job description

Guru Hospitality in Green Bay, Wisconsin, seeks a Front Desk Manager to oversee daily front desk operations, ensure seamless guest experiences, and lead the front desk team with professionalism.

The role requires strong leadership, outstanding communication, and hands-on management of guest inquiries, reservations, and coordination with housekeeping, F&B, and sales to maximize guest satisfaction and hotel performance.