Guest Services Lead - Front Desk & Ops

Guest Services, Inc.; United States; On-site; USD 51,000 - 63,000; Full time

Job summary

Guest Services, Inc. seeks a Front Desk Manager to oversee daily front desk operations, including guest check-in/check-out, reservations, and switchboard oversight, with a focus on outstanding service.

You will recruit and train front desk staff, manage schedules, ensure cash controls, and maintain a safe, professional environment while upholding the company's image with clients and guests.

Qualifications

• High School Diploma. Bachelor's Degree or related customer service experience preferred.
• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks.
• Computer proficiency with MS Outlook, Word, and Excel.
• Demonstrated talent for interacting with a wide variety of people; ability to organize multiple priorities; learn new skills; problem solve.
• Ability to arrange and coordinate schedules for reservations.
• Excellent interpersonal, administrative, telephone and other communications skills.

Responsibilities

• Assist in planning and developing daily Front Desk operations; forecasting and analyzing sales and revenue, labor, and profit; ensuring compliance with established budget; and scheduling, supervising, and participating in the operational duties.
• Assist in recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the front desk staff.
• Respond to guest inquiries and resolve customer complaints.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, housekeeping, sanitation, dress, cash control, and employee hygiene.
• Represent the company in a professional and positive manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.
• Perform unit opening and or closing procedures.
• Maintain awareness of safety issues, and report them immediately to your manager.

Skills

Typing

Cash register operation

MS Outlook

MS Word

MS Excel

Interpersonal skills

Multitasking

Education

High School Diploma

Bachelor's Degree or related customer service experience preferred

Tools

Reservations system

POS system

Office machines

Job description

Guest Services, Inc. seeks a Front Desk Manager to oversee daily front desk operations, including guest check-in/check-out, reservations, and switchboard oversight, with a focus on outstanding service.

You will recruit and train front desk staff, manage schedules, ensure cash controls, and maintain a safe, professional environment while upholding the company's image with clients and guests.