Guest Experience Front Desk Leader

Terranea Resort; St. Louis (MO); In loco; USD 58.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/dental/vision benefits

Life insurance

Disability benefits

401(k) with company match

Employee parking downtown

Daily complimentary lunch

Descrizione del lavoro

Magnolia Hotel St. Louis is seeking a service-driven Front Desk Manager to lead our Front Office team and deliver the elevated hospitality experience our guests expect.

Responsibilities include preventing delays at check-in, maintaining knowledge of hotel policies, and ensuring accurate guest billing. The role emphasizes leadership, coordination with Housekeeping, and delivering consistent guest satisfaction in a high-volume setting.

Competenze

• Proven ability to communicate clearly with guests and colleagues.
• Strong organizational and multi-tasking capabilities.
• Experience managing front desk operations in hospitality.

Mansioni

• Lead Front Office team to deliver elevated guest service.
• Maintain knowledge of policies, rates, packages, and promotions.
• Monitor check-in/check-out and resolve guest issues promptly.

Conoscenze

Communication

Organization

Multitasking

Leadership

Guest relations

Problem solving

Language skills

Formazione

High school diploma

College-level courses in business or hospitality

Descrizione del lavoro

Magnolia Hotel St. Louis is seeking a service-driven Front Desk Manager to lead our Front Office team and deliver the elevated hospitality experience our guests expect.

Responsibilities include preventing delays at check-in, maintaining knowledge of hotel policies, and ensuring accurate guest billing. The role emphasizes leadership, coordination with Housekeeping, and delivering consistent guest satisfaction in a high-volume setting.