Front Desk Leader — Luxury Hotel Guest Experience

Magnolia St. Louis; St. Louis (MO); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Employee parking downtown

Daily complimentary lunch

401(k) plan with company match

Job summary

Magnolia Hotel St. Louis seeks a Front Desk Manager to lead the Front Office team and deliver the elevated hospitality guests expect. The role requires hands-on leadership, ownership, and a culture of accountability to ensure exceptional guest experiences.

The manager will oversee daily operations, resolve guest concerns, and work with departments to maintain seamless service across the guest journey.

Qualifications

• Three+ years of managerial experience in luxury hospitality.
• High school diploma; college coursework in business or hospitality desirable.
• CPR certification highly preferred.

Responsibilities

• Oversee daily front desk operations and guest services.
• Lead and develop Front Office team; ensure service standards.
• Resolve guest concerns and escalate as needed to maintain satisfaction.
• Monitor check-in/check-out process and optimize lobby flow.
• Coordinate with Housekeeping and Engineering to ensure room readiness.

Skills

Guest relations

Team leadership

Communication

Multilingual

Problem solving

Education

High school diploma or equivalent

College coursework in Business or Hospitality

Tools

Hotel computer system

HOTSOS

Job description

Magnolia Hotel St. Louis seeks a Front Desk Manager to lead the Front Office team and deliver the elevated hospitality guests expect. The role requires hands-on leadership, ownership, and a culture of accountability to ensure exceptional guest experiences.

The manager will oversee daily operations, resolve guest concerns, and work with departments to maintain seamless service across the guest journey.