Front Desk Manager — Lead Guest Experience

CoralTree Hospitality Group; Missouri; On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Group medical, dental, vision

401(k) with company match

Employee parking downtown

Daily complimentary lunch

Job summary

Magnolia Hotel St. Louis is seeking a service-driven Front Desk Manager to lead the Front Office team and deliver an elevated hospitality experience.

You will oversee daily operations, coach staff, and resolve guest concerns to ensure seamless service throughout the guest journey. The ideal candidate is a hands-on leader who drives accountability, builds a culture of excellence, and connects genuinely with guests to create memorable experiences.

Qualifications

• Strong verbal and written communication with guests and staff.
• Excellent organizational skills and attention to detail.
• Ability to solve problems efficiently and maintain composure under pressure.

Responsibilities

• Oversee daily front desk operations and staff.
• Lead and train front office team to deliver exceptional guest experiences.
• Resolve guest concerns promptly and professionally to ensure satisfaction.

Skills

Communication skills

Organization

Problem solving

Multitasking

Guest relations

Education

High school diploma

Hospitality coursework

Job description

Magnolia Hotel St. Louis is seeking a service-driven Front Desk Manager to lead the Front Office team and deliver an elevated hospitality experience.

You will oversee daily operations, coach staff, and resolve guest concerns to ensure seamless service throughout the guest journey. The ideal candidate is a hands-on leader who drives accountability, builds a culture of excellence, and connects genuinely with guests to create memorable experiences.