Front Office Manager - Lead Guest Experience & Operations

Hyatt Hotels Corporation; St. Louis (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Discounted hotel stays

Meals on shift

Healthcare benefits

401(k) match

Education assistance

Job summary

Hyatt Regency St. Louis is seeking a Front Office Manager to lead the front desk team, ensure efficient operations, and deliver caring service that makes guests feel valued.

You will train staff, coordinate with Housekeeping, manage guest requests and complaints promptly, and drive budget and labor planning within Hyatt standards.

Join a team that values empathy, integrity, and inclusion while offering industry-leading perks and opportunities to grow within Hyatt Hotels worldwide.

Qualifications

• 3-4 years of progressive hotel Rooms Management experience
• At least 2 years progressive management experience within the Rooms Division of a full-service hotel
• Hotel/Hospitality degree is a plus
• Demonstrated ability to effectively interact with people of diverse backgrounds
• Service oriented style with professional presentation skills
• Must possess strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, customer service excellence
• Clear concise written and verbal communication skills in English
• Proficient in Microsoft Word and Excel
• Excellent organizational, interpersonal and administrative skills

Responsibilities

• Oversee front desk operation duties and staff scheduling
• Develop and manage budget, labor cost plans and objectives
• Maintain guest room inventory
• Coach and counsel employees to Hyatt standards
• Perform tasks of Front Office staff as needed
• Ensure cash handling per policies and procedures
• Maintain communication with Housekeeping
• Train staff on prices, rates, specials, packages, programs
• Analyze and resolve guest complaints quickly
• Lead people, manage processes, and uphold timetables
• Ensure proper staffing for customer service goals

Skills

Leadership abilities

Communication skills

Customer service

Microsoft Word

Microsoft Excel

Education

Hospitality degree

Tools

MS Word

MS Excel

Job description

Hyatt Regency St. Louis is seeking a Front Office Manager to lead the front desk team, ensure efficient operations, and deliver caring service that makes guests feel valued.

You will train staff, coordinate with Housekeeping, manage guest requests and complaints promptly, and drive budget and labor planning within Hyatt standards.

Join a team that values empathy, integrity, and inclusion while offering industry-leading perks and opportunities to grow within Hyatt Hotels worldwide.