Hotel Front Desk & Guest Services Specialist

NCG Hospitality; Madison (WI); Sur place; USD 23 000 - 25 000; Plein temps

Avantages offerts par ce poste

Worldwide hotel discounts and free st‎

Résumé du poste

NCG Hospitality is hiring a Guest Services Representative in Madison, WI. Starting at $17.00-$18.00/hour, with potential for higher wage for experienced candidates. Flexible schedule includes Monday–Friday with weekends and holidays required, morning or evening shifts.

Hilton experience is preferred. The role focuses on delivering courteous, prompt service, reservations, and guest check-in/out to create a memorable experience. Growth opportunities exist within 35 hotels and corporate office.

Qualifications

• Customer service experience.
• Accurate cash handling experience.
• Strong oral and written communication and interpersonal skills.
• Strong attention to detail, organization, and follow-up abilities.
• Positive attitude, outgoing, friendly.
• Ability to work effectively and efficiently in a fast-paced setting.

Responsabilités

• Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment.
• Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations.
• Quickly and empathetically responds to guest issues with resolutions that may require thinking outside of the box.
• Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue.

Connaissances

Customer service experience

Cash handling

Communication

Attention to detail

Positive attitude/outgoing

Fast-paced environment

Description du poste

NCG Hospitality is hiring a Guest Services Representative in Madison, WI. Starting at $17.00-$18.00/hour, with potential for higher wage for experienced candidates. Flexible schedule includes Monday–Friday with weekends and holidays required, morning or evening shifts.

Hilton experience is preferred. The role focuses on delivering courteous, prompt service, reservations, and guest check-in/out to create a memorable experience. Growth opportunities exist within 35 hotels and corporate office.