Guest Services Pro: Flexible Shifts & Growth Path

DoubleTree by Hilton Madison East; Madison (WI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Referral incentives

Paid volunteer hours

Job summary

NCG Hospitality in Madison, WI seeks a friendly Guest Services Representative to warmly greet guests, answer phones, and manage reservations. You’ll check guests in and out, handle payments, and provide a memorable, personalized experience while upholding our service standards.

Fluent English is required; flexible availability includes mornings or evenings, weekdays, weekends, and holidays. Join a team that values growth, trust, and responsibility and offers comprehensive benefits and career

Qualifications

• Front desk guest services experience preferred.
• Strong communication and cash handling abilities.
• Fluent English required.

Responsibilities

• Answer phones, make reservations, check guests in/out.
• Provide courteous, personalized service to guests.
• Use property management system to process reservations and payments.
• Assist in maximizing occupancy and revenue through upselling and guest engagement.

Skills

Customer service

Cash handling

Communication skills

Fast-paced environment

Job description

NCG Hospitality in Madison, WI seeks a friendly Guest Services Representative to warmly greet guests, answer phones, and manage reservations. You’ll check guests in and out, handle payments, and provide a memorable, personalized experience while upholding our service standards.

Fluent English is required; flexible availability includes mornings or evenings, weekdays, weekends, and holidays. Join a team that values growth, trust, and responsibility and offers comprehensive benefits and career