Guest Services Pro - Flexible Shifts, Growth Path

WI- AC Madison Downtown; Madison (WI); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Complimentary stays at AC MadisonDownt

Referral programs

Paid Time Off

Health benefits

Job summary

AC Madison Downtown is seeking a Guest Services Representative to warmly welcome guests, handle reservations, and manage check-in/check-out in a fast-paced hotel setting. You’ll engage with guests over the phone and in person, ensuring a memorable experience through attentive service.

Starting at $18.00/hour, with potential increases for experienced candidates, the role emphasizes reliability, teamwork, and exceptional guest care as part of a values-driven hospitality team.

Qualifications

• Customer service experience required.
• Accurate cash handling experience.
• Strong oral and written communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Positive, outgoing personality; able to work in a fast-paced setting.

Responsibilities

• Answer phones and manage property reservations.
• Check guests in/out and process payments.
• Maintain cash drawer and operate front desk equipment.
• Provide courteous, prompt service and resolve guest requests.

Skills

Customer service experience

Cash handling

Communication skills

Attention to detail

Positive attitude

Fast-paced environment

Job description

AC Madison Downtown is seeking a Guest Services Representative to warmly welcome guests, handle reservations, and manage check-in/check-out in a fast-paced hotel setting. You’ll engage with guests over the phone and in person, ensuring a memorable experience through attentive service.

Starting at $18.00/hour, with potential increases for experienced candidates, the role emphasizes reliability, teamwork, and exceptional guest care as part of a values-driven hospitality team.