Hotel Front Desk: Guest Experience Associate

Hilton Garden Inn - Madison; Madison (WI); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Team Culture

Training and Growth

Employee Recognition

Travel with hotel room discounts

Paid time off

Job summary

Hilton Garden Inn - Madison is seeking a Guest Service Representative to join our Front Desk team in Madison, WI. This part-time role offers a starting wage range of $16.00–$17.00 per hour, with potential increases based on experience and at 30, 60, and 90 days.

You will welcome guests, assist with check-in/check-out, handle requests, and collaborate with housekeeping and other teams to ensure smooth operations. We support training and career growth, plus competitive benefits for teammates.

Qualifications

• Friendly, positive attitude and strong customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Strong communication skills and professional approach to solving guest concerns.
• Basic computer skills and ability to stand for extended periods.

Responsibilities

• Serve as the first point of contact for our guests, creating a positive and welcoming experience.
• Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
• Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
• Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
• Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.

Job description

Hilton Garden Inn - Madison is seeking a Guest Service Representative to join our Front Desk team in Madison, WI. This part-time role offers a starting wage range of $16.00–$17.00 per hour, with potential increases based on experience and at 30, 60, and 90 days.

You will welcome guests, assist with check-in/check-out, handle requests, and collaborate with housekeeping and other teams to ensure smooth operations. We support training and career growth, plus competitive benefits for teammates.