Guest Experience Specialist — Hotel Front Desk (Flexible Shifts)

North Central Group; Madison (WI); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Hotel discounts

Free stays

Referral bonuses

Paid volunteer hours

401(k) retirement plan

Job summary

North Central Group is seeking a Hotel Guest Service Representative for AC Madison Downtown to deliver exceptional guest experiences. Starting wage is $18.00/hour with potential increases for experienced candidates.

Flexible shifts, including mornings and evenings, are required on weekdays, weekends, and holidays. AC Madison Downtown emphasizes customer service, cash handling, and professional communication in a fast-paced hospitality setting, with career growth and robust benefits through NCG

Qualifications

• Customer service experience is essential.
• Cash handling experience preferred.
• Strong communication and interpersonal skills appreciated.

Responsibilities

• Answer phones and answer guest inquiries.
• Make reservations and check guests in/out.
• Provide courteous, prompt service to create a memorable experience.
• Utilize PMS to manage bookings and payments.

Skills

Customer service

Cash handling

Communication

Interpersonal skills

Detail oriented

Fast-paced

Job description

North Central Group is seeking a Hotel Guest Service Representative for AC Madison Downtown to deliver exceptional guest experiences. Starting wage is $18.00/hour with potential increases for experienced candidates.

Flexible shifts, including mornings and evenings, are required on weekdays, weekends, and holidays. AC Madison Downtown emphasizes customer service, cash handling, and professional communication in a fast-paced hospitality setting, with career growth and robust benefits through NCG