Guest Experience Specialist — Hotel Front Desk (Flexible Shifts)

North Central Group; Madison (WI); Sur place; USD 20 664 - 28 929; Plein temps

Avantages offerts par ce poste

Hotel discounts

Free stays

Referral bonuses

Paid volunteer hours

401(k) retirement plan

Résumé du poste

North Central Group is seeking a Hotel Guest Service Representative for AC Madison Downtown to deliver exceptional guest experiences. Starting wage is $18.00/hour with potential increases for experienced candidates.

Flexible shifts, including mornings and evenings, are required on weekdays, weekends, and holidays. AC Madison Downtown emphasizes customer service, cash handling, and professional communication in a fast-paced hospitality setting, with career growth and robust benefits through NCG

Qualifications

• Customer service experience is essential.
• Cash handling experience preferred.
• Strong communication and interpersonal skills appreciated.

Responsabilités

• Answer phones and answer guest inquiries.
• Make reservations and check guests in/out.
• Provide courteous, prompt service to create a memorable experience.
• Utilize PMS to manage bookings and payments.

Connaissances

Customer service

Cash handling

Communication

Interpersonal skills

Detail oriented

Fast-paced

Description du poste

North Central Group is seeking a Hotel Guest Service Representative for AC Madison Downtown to deliver exceptional guest experiences. Starting wage is $18.00/hour with potential increases for experienced candidates.

Flexible shifts, including mornings and evenings, are required on weekdays, weekends, and holidays. AC Madison Downtown emphasizes customer service, cash handling, and professional communication in a fast-paced hospitality setting, with career growth and robust benefits through NCG