Hotel Front Desk & Guest Services Leader

AFP Management Corp; South Bend (IN); On-site; USD 60,000 - 75,000; Full time

Job summary

AFP Management Corp in South Bend, IN seeks a Front Office Manager to run the front office, concierge and uniformed services with a focus on attentive, friendly, efficient guest service and maximizing room revenue. You will supervise Guest Services, ensure training, and maintain hotel standards across daily operations.

The role requires leadership experience, strong guest relations, and the ability to manage multiple tasks while adhering to hotel SOPs and financial controls.

Qualifications

• At least 4 years of progressive experience in a hotel or related field, or a 2-4-year college degree with 1 year of related experience.
• Supervisory experience required.
• Proficient in Windows Word, Excel; Delphi and OnQ preferred.
• Must have a valid driver’s license from the applicable state.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maximize room revenue and occupancy by reviewing status daily and monitoring house counts.
• Maintain high standards of personal appearance and grooming and comply with standards.
• Lead Guest Services staff, provide training and ensure staffing levels meet forecasted needs.
• Prepare and conduct interviews, follow hiring procedures and promote morale.
• Coordinate with Housekeeping, Reservations and Accounting for smooth operations.
• Operate Front Office computer systems, generate reports, and ensure proper cash handling.
• Attend meetings and participate in planned programs to maintain Embassy standards.

Skills

Front Office management

Supervisory experience

Guest service

Problem solving

Education

Two- to four-year college degree

Tools

OnQ

Windows

Delphi

MS Word

MS Excel

Job description

AFP Management Corp in South Bend, IN seeks a Front Office Manager to run the front office, concierge and uniformed services with a focus on attentive, friendly, efficient guest service and maximizing room revenue. You will supervise Guest Services, ensure training, and maintain hotel standards across daily operations.

The role requires leadership experience, strong guest relations, and the ability to manage multiple tasks while adhering to hotel SOPs and financial controls.