Assistant Front Office Manager

Hilton Indianapolis; Indianapolis (IN); On-site; USD 45,000 - 55,000; Full time

Job summary

The Hilton Indianapolis seeks an experienced front office leader to oversee the front desk, reservations, guest registration, bell services, and guest accounting, ensuring service excellence while safeguarding hotel profitability.

Responsibilities include hiring and mentoring staff, scheduling according to occupancy, maintaining service quality, managing revenue and expenses, and coordinating with other departments to maximize occupancy, ADR, and guest satisfaction.

Qualifications

• Bachelor’s degree in Management, Hotel Administration, Business or related field.
• Experience: 1 year night audit, 2 years front desk operations, or equivalent combination.

Responsibilities

• Supervise/ lead Front Desk and departments supporting front desk as listed. Leadership duties to include: hiring, terminating, performance evaluations, training, and development.
• Schedule staff according to labor standards and forecasted occupancy.
• Maintain standards of guest service quality.
• Contribute to profitability and guest satisfaction of other hotel departments; improve product through associate development and quality image.
• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
• Develop short/long term financial and operational plans for the guest service department; participate in annual hotel budget prep.
• Manage the reservation function to maintain occupancy and ADR through suggestive selling.
• Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
• Receive departmental guest complaints and ensure corrective action.
• Ensure staff uses guest interaction skills; reward employees meeting/exceeding guest expectations.
• Other duties as assigned by the leader.

Skills

Guest service

Leadership

Budgeting

Education

Bachelor’s Degree in Management, Hotel Administration, Business or related field

Job description

Ensure the delivery of exceptional guest services by overseeing key operational areas such as the front office, reservations, guest registration, bell services, telephone operations, and guest accounting. This role upholds established operational standards while optimizing hotel profitability.

Responsibilities

• Supervise/ lead Front Desk and departments supporting front desk as listed. Leadership duties to include: hiring, terminating, performance evaluations, training, and development.
• Schedule staff according to labor standards and forecasted occupancy.
• Maintain standards of guest service quality.
• Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through associate development, job engineering and quality image.
• Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
• Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.
• Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
• Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
• Receive departmental related guest complaints and ensures corrective action is taken.
• Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations.
• Other duties as assigned by the leader

Education and Experience

• Bachelor’s Degree in Management, Hotel Administration, Business or related field.
• Experience Minimum 1 year experience on night audit, 2 years experience in front desk operations, OR, an equivalent combination of education and experience

This is a salary position with compensation of $50,000.00 annually.

Position Requirements

Successful completion of a background check is required prior to employment.

Category Front Office / Front Desk

Location Hilton Indianapolis 226

Full-Time/Part-Time Full-Time

Shift Various Shifts

User1

Number of Openings 1

Req Number FRO-26-00194

CA Pay Range

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

This position is currently accepting applications.