Front Office & Guest Services Supervisor

Hilton Indianapolis; Indianapolis (IN); On-site; USD 45,000 - 55,000; Full time

Job summary

The Hilton Indianapolis seeks an experienced front office leader to oversee the front desk, reservations, guest registration, bell services, and guest accounting, ensuring service excellence while safeguarding hotel profitability.

Responsibilities include hiring and mentoring staff, scheduling according to occupancy, maintaining service quality, managing revenue and expenses, and coordinating with other departments to maximize occupancy, ADR, and guest satisfaction.

Qualifications

• Bachelor’s degree in Management, Hotel Administration, Business or related field.
• Experience: 1 year night audit, 2 years front desk operations, or equivalent combination.

Responsibilities

• Supervise/ lead Front Desk and departments supporting front desk as listed. Leadership duties to include: hiring, terminating, performance evaluations, training, and development.
• Schedule staff according to labor standards and forecasted occupancy.
• Maintain standards of guest service quality.
• Contribute to profitability and guest satisfaction of other hotel departments; improve product through associate development and quality image.
• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
• Develop short/long term financial and operational plans for the guest service department; participate in annual hotel budget prep.
• Manage the reservation function to maintain occupancy and ADR through suggestive selling.
• Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
• Receive departmental guest complaints and ensure corrective action.
• Ensure staff uses guest interaction skills; reward employees meeting/exceeding guest expectations.
• Other duties as assigned by the leader.

Skills

Guest service

Leadership

Budgeting

Education

Bachelor’s Degree in Management, Hotel Administration, Business or related field

Job description

The Hilton Indianapolis seeks an experienced front office leader to oversee the front desk, reservations, guest registration, bell services, and guest accounting, ensuring service excellence while safeguarding hotel profitability.

Responsibilities include hiring and mentoring staff, scheduling according to occupancy, maintaining service quality, managing revenue and expenses, and coordinating with other departments to maximize occupancy, ADR, and guest satisfaction.