Front Office & Guest Experience Leader

DoubleTree by Hilton; South Bend (IN); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

DoubleTree by Hilton in South Bend, IN seeks a Front Office Manager to run front desk, concierge and uniformed services with guest-focused leadership and efficiency to maximize occupancy and revenue. You will supervise a team, ensure service excellence, maintain Hilton standards, manage schedules and payroll, and collaborate with housekeeping and reservations to deliver seamless guest experiences.

The role requires 4+ years in hospitality, supervisory experience, and proficiency with Windows

Qualifications

• At least 4 years of progressive experience in a hotel or related field, or a 2-4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2+ years of related experience.
• Supervisory experience required.
• Must be proficient in Windows Word, Excel, Delphi, OnQ; preferred.
• Must have a valid driver’s license from the applicable state.

Responsabilités

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Hilton standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming, including uniform and name tag.
• Comply with Hilton standards and regulations to ensure safe and efficient operations.
• Maintain a warm and friendly demeanor; be attentive, helpful and courteous to all guests and staff.
• Establish and maintain hospitality at the Front Desk; respond to guests’ requests and problems promptly.
• Motivate, coach and discipline Guest Services personnel according to SOPs and Hilton standards.

Connaissances

Supervisory experience

Multitasking

Clear communication

Formation

4 years or 2-year college with experience in hotel/related field

Outils

Word

Excel

Delphi

OnQ

Description du poste

DoubleTree by Hilton in South Bend, IN seeks a Front Office Manager to run front desk, concierge and uniformed services with guest-focused leadership and efficiency to maximize occupancy and revenue. You will supervise a team, ensure service excellence, maintain Hilton standards, manage schedules and payroll, and collaborate with housekeeping and reservations to deliver seamless guest experiences.

The role requires 4+ years in hospitality, supervisory experience, and proficiency with Windows