Front Office Leader: Guest Experience & Operations

Hyatt Hotels Corporation; St. Louis (MO); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Discounted & Complimentary hotel room

Floating Holiday

Complimentary meals in colleague Cafe

Medical, Dental, Vision Insurance – 30

401K retirement savings plan and match

Educational assistance up to $1,000

World-wide Hyatt opportunities

Job summary

Hyatt Hotels Corporation is seeking a Front Office Manager to lead the Front Office team, ensuring smooth operation, guest satisfaction, and effective inter-department communication. You will manage scheduling, training, and service standards to deliver memorable experiences for guests.

The role requires strong leadership, budgeting, and a commitment to Hyatt Service Standards, with a focus on timely guest resolutions and staff development in a dynamic hotel environment.

Qualifications

• Strong communication skills and leadership abilities are required.
• Experience in Front Office management and guest services is essential.
• Ability to respond quickly and kindly to guest requests or complaints.
• Budgeting and labor cost planning experience is needed.
• Proficiency in Microsoft Word and Excel is preferred.

Responsibilities

• Oversee short- and long-term planning of the Front Office operations.
• Develop and recommend the budget, labor cost plans and objectives.
• Coach and counsel employees to Hyatt Service Standards and procedures.
• Perform Front Office staff tasks as needed to support service.
• Ensure cash handling adheres to policies and procedures.
• Maintain strong communication with the Housekeeping department and other areas.
• Train staff across Front Office operations and guest services.
• Address guest complaints promptly and efficiently to ensure satisfaction.
• Lead processes, set expectations, and hold staff accountable for timelines.

Skills

Leadership abilities

Communication skills

Customer service focus

Guest-service orientation

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Excel

Job description

Hyatt Hotels Corporation is seeking a Front Office Manager to lead the Front Office team, ensuring smooth operation, guest satisfaction, and effective inter-department communication. You will manage scheduling, training, and service standards to deliver memorable experiences for guests.

The role requires strong leadership, budgeting, and a commitment to Hyatt Service Standards, with a focus on timely guest resolutions and staff development in a dynamic hotel environment.