Hotel Front Desk & Guest Services Leader

Arizona Charlie's Boulder; Las Vegas (NV); On-site; USD 70,000 - 95,000; Full time

Job summary

Fresca, LLC in Las Vegas is seeking a Front Desk Manager to lead the Hotel Division, overseeing Front Desk, Bell/Baggage, and Valet operations. You will drive service excellence, staff performance, and smooth daily flow to deliver memorable guest experiences.

The ideal candidate has at least 3 years of hospitality or hotel management with proven decision-making under pressure, strong communication, and a track record of cost control and KPI management.

Qualifications

• 3+ years of hospitality or hotel management experience with progressive leadership in front office, guest services, or related hotel operations.
• Proven decision-making ability under pressure in dynamic environments.
• Strong interpersonal and communication skills to influence, coach and resolve conflicts at all levels.
• Ability to adapt leadership style to changing business needs and team dynamics.
• Commitment to fostering an inclusive, respectful, high-performing workplace culture.

Responsibilities

• Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance and service excellence.
• Lead daily operations of the Hotel Division, including Front Desk, Bell/Baggage, and Valet departments.
• Monitor labor coverage and control costs while maintaining productivity.
• Ensure compliance with gaming laws and internal controls as applicable.
• Analyze financial performance and operational reports to identify revenue and cost improvements.
• Oversee payroll and related administrative duties with accuracy and timeliness.

Skills

Leadership

Communication

Problem-solving

Financial acumen

Team scheduling

Adaptability

Delegation

Education

High School Diploma or equivalent

Associate/Bachelor’s degree in hospitality (preferred)

Tools

UKG payroll/timecard system

Red Rock procurement platform

Microsoft Office Suite (Outlook, Excel, Word)

Job description

Fresca, LLC in Las Vegas is seeking a Front Desk Manager to lead the Hotel Division, overseeing Front Desk, Bell/Baggage, and Valet operations. You will drive service excellence, staff performance, and smooth daily flow to deliver memorable guest experiences.

The ideal candidate has at least 3 years of hospitality or hotel management with proven decision-making under pressure, strong communication, and a track record of cost control and KPI management.