Hotel Front Desk & Guest Services Manager

Golden Entertainment, Inc.; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Fresca, LLC is seeking a Front Desk Manager to lead the Hotel Division’s Front Desk, Bell/Baggage, and Valet teams. The role demands strong leadership, guest-service focus, and collaboration with division leadership to maintain service excellence and efficient operations.

The manager will drive staffing, schedules, and performance, ensuring brand standards, cost control, and timely delivery of initiatives under hotel leadership guidance.

Qualifications

• Minimum 3 years of hospitality or hotel management experience.
• Experience in front office, guest services, or related hotel operations.
• Proven leadership and decision-making under pressure.
• Strong communication and interpersonal skills.
• Ability to manage labor and scheduling.
• Proficiency with Microsoft Office and Teams.
• Familiarity with UKG payroll and Red Rock procurement.

Responsibilities

• Oversee Front Desk, Bell/Baggage, and Valet operations for the Hotel Division.
• Recruit, onboard, schedule, coach, and evaluate department staff.
• Translate goals into actionable plans and ensure timely delivery.
• Maintain service standards and guest satisfaction across all touchpoints.
• Monitor labor coverage and control costs while maintaining quality.
• Collaborate with other departments to uphold brand standards.
• Analyze financial and operational reports to drive improvements.
• Ensure compliance with gaming laws and company policies.

Skills

Hospitality leadership

Front desk operations

Team coaching

Budgeting

Labour cost control

Communication

Microsoft Office

UKG payroll

Scheduling

Education

High School Diploma or Equivalent

Associate or Bachelor's in Hospitality (preferred)

Tools

UKG payroll

Red Rock procurement

Job description

Fresca, LLC is seeking a Front Desk Manager to lead the Hotel Division’s Front Desk, Bell/Baggage, and Valet teams. The role demands strong leadership, guest-service focus, and collaboration with division leadership to maintain service excellence and efficient operations.

The manager will drive staffing, schedules, and performance, ensuring brand standards, cost control, and timely delivery of initiatives under hotel leadership guidance.