Hotel Front Desk Leader - Guest Experience Champion

[1003 AC Boulder] Fresca, LLC; Las Vegas (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Fresca, LLC in Las Vegas is seeking a Front Desk Manager to lead the Hotel Division, overseeing Front Desk, Bell/Baggage, and Valet operations. You will shape guest experiences through strong leadership, service standards, and operational excellence, ensuring every interaction reflects the company’s commitment to quality and guest satisfaction.

This role requires at least 3 years in hospitality or hotel management, a track record of decisive leadership under pressure, and excellent communication

Qualifications

• At least 3 years of hospitality or hotel management experience.
• Proven ability to make decisions under pressure.
• Strong interpersonal and communication skills.
• Ability to adapt leadership style to changing needs.
• Commitment to inclusive, high-performing culture.
• Proactive problem-solving and accountability.
• Proficiency with MS Office; familiarity with labor scheduling systems.

Responsibilities

• Recruit, onboard, schedule, coach, and evaluate department staff.
• Translate goals into actionable plans and drive timely delivery.
• Uphold service standards and operational goals in all shifts.
• Lead daily operations of Front Desk, Bell/Baggage, and Valet.
• Monitor labor, costs, and guest satisfaction metrics.
• Ensure compliance with gaming regulations where applicable.

Skills

Hospitality management

Leadership

Communication

Budgeting / cost control

Education

High School Diploma or Equivalent

Associate/Bachelor’s degree in hospitality

Tools

UKG payroll

Red Rock procurement

Microsoft Office

Job description

Fresca, LLC in Las Vegas is seeking a Front Desk Manager to lead the Hotel Division, overseeing Front Desk, Bell/Baggage, and Valet operations. You will shape guest experiences through strong leadership, service standards, and operational excellence, ensuring every interaction reflects the company’s commitment to quality and guest satisfaction.

This role requires at least 3 years in hospitality or hotel management, a track record of decisive leadership under pressure, and excellent communication