Front Desk Manager

Arizona Charlie's Boulder; Las Vegas (NV); On-site; USD 70,000 - 95,000; Full time

Job summary

Fresca, LLC in Las Vegas is seeking a Front Desk Manager to lead the Hotel Division, overseeing Front Desk, Bell/Baggage, and Valet operations. You will drive service excellence, staff performance, and smooth daily flow to deliver memorable guest experiences.

The ideal candidate has at least 3 years of hospitality or hotel management with proven decision-making under pressure, strong communication, and a track record of cost control and KPI management.

Qualifications

• 3+ years of hospitality or hotel management experience with progressive leadership in front office, guest services, or related hotel operations.
• Proven decision-making ability under pressure in dynamic environments.
• Strong interpersonal and communication skills to influence, coach and resolve conflicts at all levels.
• Ability to adapt leadership style to changing business needs and team dynamics.
• Commitment to fostering an inclusive, respectful, high-performing workplace culture.

Responsibilities

• Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance and service excellence.
• Lead daily operations of the Hotel Division, including Front Desk, Bell/Baggage, and Valet departments.
• Monitor labor coverage and control costs while maintaining productivity.
• Ensure compliance with gaming laws and internal controls as applicable.
• Analyze financial performance and operational reports to identify revenue and cost improvements.
• Oversee payroll and related administrative duties with accuracy and timeliness.

Skills

Leadership

Communication

Problem-solving

Financial acumen

Team scheduling

Adaptability

Delegation

Education

High School Diploma or equivalent

Associate/Bachelor’s degree in hospitality (preferred)

Tools

UKG payroll/timecard system

Red Rock procurement platform

Microsoft Office Suite (Outlook, Excel, Word)

Job description

At Fresca, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.Job Description Summary:As the Front Desk Manager, you are the driving force behind the success of the Hotel Division, overseeing the seamless operation including but not limited to Front Desk, Bell/Baggage, and Valet departments. Your leadership sets the tone for service excellence, team performance, and operational efficiency. With a strong work ethic and a guest-centric mindset, you play a pivotal role in creating exceptional experiences that exceed expectations and elevate the hotel’s reputation. Through your guidance, collaboration, and commitment to high standards, you ensure that every guest interaction reflects the values and quality of the organization.Job Description:Essential Functions and Responsibilities:Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards and service excellence.Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery under the guidance of division leadership.Establish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goals.Provide strategic and tactical leadership for the daily operations of the Hotel Division, including Front Desk, Bell/Baggage, and Valet departmentsLead and support department managers to ensure seamless execution of guest service standards and operational efficiencyImplement strategic initiatives under the direction of the Director of Hotel Operations and Vice President of Hotel Operations, ensuring alignment with overall business goalsMonitor and analyze labor coverage to meet business demands while maintaining productivity and cost controlUphold service standards across all touchpoints, ensuring guest experiences consistently exceed expectations and reflect brand valuesEnsure hotel amenities, services, and guest experiences remain competitive within the marketMaintain and evaluate the cleanliness, maintenance, and presentation of all hotel departments; propose and initiate improvements as neededPromote a collaborative work environment by maintaining effective communication and positive relationships with other departmentsAnalyze financial performance and operational reports to monitor revenue, control costs, and identify areas for improvementOversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements.Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the positionProvide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standardsPerform other duties as assignedQualificationsMinimum 3 years of hospitality or hotel management experience, including progressive leadership responsibilities in front office, guest services, or related hotel operationsProven track record of effective decision-making under pressure and in dynamic environmentsStrong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organizationAbility to adapt leadership style to support changing business needs and team dynamicsCommitment to fostering an inclusive, respectful, and high-performing workplace cultureProactive problem-solving mindset with a focus on accountability and continuous improvementSkilled in prioritizing and managing multiple responsibilities to meet deadlines and drive resultsProficient in interpreting financial statements and managing operational KPIs.Demonstrated success in labor cost control and team scheduling.Ability to access and input information using a moderately complex computer systemSkilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft TeamsWorking knowledge of UKG payroll/timecard system and Red Rock product procurement platform preferredRequirementsAt least 21 years of ageHigh School Diploma or Equivalent required; Associate/Bachelor’s degree in hospitality preferredAbility to effectively communicate in English, both written and verbalObtain and maintain all work cards as required by the companyVerify right to work in the United StatesWork CardsNevada Gaming RegistrationPhysical RequirementsOccasionally push, pull, lift and/or carry up to 50lbs. at floor, knee, waist, and chest levelsOccasionally squat, kneel, reach, bend, twistRegularly sit and work at a desk or computerRegularly standing and walkingAbility to communicate using in-person speech, radios, and telephoneAbility to hear, understand, and distinguish speech and/or other sound in personAbility to distinguish between shades of colorAbility to tools or equipment requiring a high degree of dexterityWork Environment Potential ConditionsIndoorSmokyNoisyBright flashing lightsHot & cold temperaturesExposure to dust, fumes and/or gasesDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.Ready to make your next move the right one?If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.