Night Audit & Front Desk Specialist

Sina18; Sandston (VA); On-site; USD 19,286 - 22,041; Full time

Job summary

Sina18 is seeking a Front Desk Clerk in Sandston, VA. The role involves greeting guests, handling check-in/out, and balancing daily financial transactions to ensure accuracy and guest satisfaction.

The position emphasizes front desk responsibilities, QA duties, and adherence to hotel policies, with potential for training and brand-standard service delivery. Flexible hours and a 24/7 operation context may apply.

Qualifications

• High School diploma or GED preferred.
• 6 months to 1 year related experience preferred.
• Ability to maintain confidentiality of business and financial matters.
• Good interpersonal and written communication skills.

Responsibilities

• Provide exceptional customer service to hotel guests.
• Balance room charges, restaurant tickets, cash and credit card transactions for the ending day.
• Perform night audit to verify all previous Front Desk shift transactions.
• Maintain security and brand service standards.
• Assist with training and support for brand quality service.
• Communicate shift information to managers and associates.

Skills

Customer service

Communication

Teamwork

Time management

Education

High School diploma or GED

Tools

Computer skills

Telephone system

Job description

Sina18 is seeking a Front Desk Clerk in Sandston, VA. The role involves greeting guests, handling check-in/out, and balancing daily financial transactions to ensure accuracy and guest satisfaction.

The position emphasizes front desk responsibilities, QA duties, and adherence to hotel policies, with potential for training and brand-standard service delivery. Flexible hours and a 24/7 operation context may apply.