Hotel Front Desk & Guest Services Agent

KARIER; Oregon; On-site; USD 19,000 - 25,000; Full time

Job summary

KARIER is seeking a Front Desk Clerk to greet guests, check them in/out, and manage reservations. You will handle guest inquiries, process payments, and coordinate services for both hotel and RV park guests in a high-volume environment.

Key responsibilities include maintaining accurate guest records, posting charges, and ensuring confidentiality of guest information, in a role that requires strong communication and multi-line phone skills.

Qualifications

• Principles and practices of hotel reservations, room assignments, and charges.
• Current trends in the hospitality industry.
• Methods and techniques of guest service in a high-volume environment.
• Computer hardware and software applications.
• Utilizing a multi-line phone.

Responsibilities

• Greet, register, and assign rooms and park spaces; issue keys and escort instructions.
• Maintain records of room availability and guest accounts; post charges and bill guests.
• Book reservations and confirm bookings.
• Deliver mail and messages for guests.
• Answer inquiries about hotel and RV Park services and registrations.
• Schedule restaurant, transportation, and entertainment reservations; arrange tours on request.
• Maintain confidentiality of guest and departmental matters.

Skills

Guest service

Data entry

Communication

Teamwork

Cash handling

Documentation

Education

High School Diploma or equivalent

Job description

KARIER is seeking a Front Desk Clerk to greet guests, check them in/out, and manage reservations. You will handle guest inquiries, process payments, and coordinate services for both hotel and RV park guests in a high-volume environment.

Key responsibilities include maintaining accurate guest records, posting charges, and ensuring confidentiality of guest information, in a role that requires strong communication and multi-line phone skills.