Hotel Front Desk Agent

KENNESAW TOWNEPLACE SUITES; Kennesaw (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

KENNESAW TOWNEPLACE SUITES is seeking a Front Desk Agent to warmly welcome guests, manage check-ins and check-outs, and coordinate with housekeeping to ensure room readiness. You will handle guest inquiries, process payments, and pass along essential information about amenities and local attractions, contributing to a seamless guest experience from arrival to departure.

Experience with hotel management software (PMS) preferred.

Qualifications

• Guest Registration and Check-in/Check-out: Efficiently managing guest arrivals and departures, creating key cards, and managing the booking system.
• Reservations Management: Handling incoming calls, emails, brand portal messages and online reservations, including changes, cancellations, and special request.
• Guest Communication & Information: Welcoming guests, informing them about amenities and local attractions, and passing along any vital information to guests.
• Financial Transactions: Processing payments, verifying credit card data, collecting deposits, and managing billing/settlements.
• Departmental Coordination: Serving as the liaison with housekeeping for room readiness and maintenance for repairs.
• Guest Services & Complaint Resolution: Addressing guest issues promptly and professionally to ensure satisfaction.
• Security & Compliance: Ensuring guest safety by verifying IDs, securing keys, and enforcing hotel policies.

Responsibilities

• Greet guests and assist with reservations and inquiries to ensure a smooth guest experience.
• Process payments and manage check-in/check-out procedures accurately.
• Coordinate closely with housekeeping and maintenance to ensure room readiness and timely service.

Job description

Front Desk Agent

The front desk agent serves as the face of the hotel,responsible for the entire guest cycle from reservation to departure. Keyduties includemanaging check-ins/check-outs, handling guest inquiries andcomplaints, processing payments, coordinating with housekeeping for roomreadiness, and providing information on hotel amenities and provided services.They are the first and usually the last point of contact, managing the overallguest experience.

Core Front Office Duties & Responsibilities

• Guest Registration andCheck-in/Check-out:Efficiently managingguest arrivals and departures, creating key cards, and managing thebooking system.
• Reservations Management:Handling incoming calls, emails, brand portal messages and onlinereservations, including changes, cancellations, and special request.
• Guest Communication &Information:Welcoming guests, informingthem about amenities and local attractions, and passing along any vitalinformation to guests.
• Financial Transactions:Processingpayments, verifying credit card data, collecting deposits, and managingbilling/settlements.
• Departmental Coordination:Servingas the liaison with housekeeping for room readiness and maintenance forrepairs.
• Guest Services & ComplaintResolution:Addressing guest issuespromptly and professionally to ensure satisfaction.
• Security & Compliance:Ensuringguest safety by verifying IDs, securing keys, and enforcing hotelpolicies.

Key Skills Required

• Communication & Interpersonal Skills:Excellentverbal and written skills for guest interaction. Efficiently resolvingguest complaints and issues.
• Organization & Multitasking:Abilityto manage multiple requests and bookings simultaneously.
• Technical Proficiency:Familiarity withHotel Management Software (PMS).
• Customer Service Focus:High empathy anda welcoming demeanor.

Schedule Flexibility:Ability towork early mornings, nights, weekends, & holidays.