Hotel Front Desk Clerk

WizeHire, Inc; Eagan (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

WizeHire, Inc. is seeking a friendly and service-oriented front desk agent to join our guest services team. You will welcome guests, assist with check-in/check-out, and manage accounts to ensure a smooth and positive experience.

Strong communication and multitasking abilities are essential as you handle inquiries, resolve complaints, and collaborate with hotel departments to deliver seamless service in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong guest-service orientation and a positive attitude.
• Ability to multitask and handle inquiries efficiently in a fast-paced environment.

Responsibilities

• Welcome guests and assist with check-in/check-out as part of the front desk team.
• Manage guest accounts and resolve inquiries in a timely and courteous manner.
• Field and resolve guest complaints to ensure a high level of guest satisfaction.
• Collaborate with other hotel departments to provide seamless guest service.

Skills

Communication skills

Guest-service oriented

Multitasking

Interpersonal skills

Job description

Overview

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

• Welcome guests and assist with check-in/check-out as part of the front desk team.
• Manage guest accounts and resolve inquiries in a timely and courteous manner.
• Field and resolve guest complaints to ensure a high level of guest satisfaction.
• Collaborate with other hotel departments to provide seamless guest service.

Qualifications

• Excellent communication and interpersonal skills.
• Strong guest-service orientation and a positive attitude.
• Ability to multitask and handle inquiries efficiently in a fast-paced environment.