Hotel Front Desk Guest Service Agent - 3pm-11pm shift

Peachtree Group; Vero Beach (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

Disability & life insurance

401(k) retirement match

Paid holidays & PTO

Employee Assistance Program

Job summary

Peachtree Group in Florida is looking for a Guest Service Agent to handle check-ins/outs, process payments, and verify/bill guests accurately while delivering warm, professional service. You will support reservations and guest requests, anticipate needs, and uphold brand standards to ensure a superior guest experience.

The role emphasizes accuracy, courtesy, and efficiency in a fast-paced environment on-site in Vero Beach, with benefits including medical/dental/vision and a strong 401(k) plan.

Qualifications

• The Guest Service Agent processes check-ins/outs, secures payment, and verifies/adjusts billing.
• Assists guests with reservations and requests with friendly, professional service.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.