Guest Service Agent

Peachtree Group; Miami (FL); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Peachtree Group in Miami seeks a Guest Service Agent to welcome guests, process check-ins and check-outs, secure payments, and verify billing while delivering friendly, professional service that meets brand standards.

You will anticipate guest needs, handle reservations and requests promptly, and offer creative solutions to enhance the guest experience, supported by a comprehensive benefits package including medical, dental, vision, disability and life insurance, plus a 401(k) match.

Responsibilities

• Process check-ins and check-outs with accuracy and courtesy.
• Secure payments and verify/adjust billing in a timely manner.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.