Hotel Front Desk Guest Service Agent - 3pm-11pm shift

Hampton Inn & Suites-Vero Beach; Vero Beach (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Hampton Inn & Suites-Vero Beach is seeking a Hotel Front Desk Guest Service Agent for the 3pm-11pm shift. The role involves handling check-ins/outs, securing payments, and assisting guests with reservations and requests in a warm, professional manner while upholding brand standards.

The position is full-time and on-site in Vero Beach, FL. We offer a comprehensive benefits package including medical, dental, vision, disability, life insurance, a 401(k) retirement match, paid holidays, and paid

Qualifications

• The Guest Service Agent responsibilities include processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests with a friendly, professional, and timely approach.

Responsibilities

• Process guest check-ins and check-outs accurately.
• Secure and process guest payments and verify billing details.
• Assist guests with reservations, requests, and special accommodations.
• Maintain brand standards and provide exceptional service to ensure guest satisfaction.
• Anticipate guest needs and offer creative solutions to improve the guest experience.

Job description

Hotel Front Desk Guest Service Agent - 3pm-11pm shift

Job Category: Guest Services

Requisition Number: HOTEL019209

• Posted : September 1, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.