Front Desk Agent

Peachtree Group Hospitality Management; Rockwall (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Disability & life insurance

401(k) retirement match

Paid holidays and paid time off

Employee Assistance Program

Job summary

Peachtree Group Hospitality Management is seeking a Guest Service Agent in Rockwall, TX to deliver friendly, professional service during check-in/check-out and assist guests with reservations and requests. This role focuses on accuracy, guest satisfaction, and adherence to brand standards.

The position emphasizes anticipating guest needs, providing timely solutions, and maintaining high service quality while working with the team to ensure a positive experience for all guests.

Qualifications

• Experience in guest service or hospitality settings.
• Ability to process check-ins/outs and handle payments.
• Strong customer-service orientation and professional communication.

Responsibilities

• Process guest check-ins and check-outs accurately.
• Secure guest payments and verify billing.
• Assist guests with reservations and special requests.

Skills

Guest service

Reservation support

Billing & payments

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.