Guest Experience Specialist

Newport Hospitality Group; Blacksburg (VA); In loco; USD 28.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance (medical, dental, and

Paid time off

401K retirement plan

DailyPay access to earned wages

Special hotel rates for team members

Descrizione del lavoro

Newport Hospitality Group is seeking a Guest Service Representative to deliver exceptional front desk service and support guests throughout their stay. The role focuses on friendly, professional interactions and efficient operations at the front office.

Ideal candidates demonstrate a passion for hospitality, strong communication, and a proactive approach to resolving guest needs in a bustling property environment.

Competenze

• Excellent customer service and a welcoming demeanor.
• Strong communication and interpersonal abilities.
• Attention to detail and effective problem-solving.
• Ability to thrive in a fast-paced hospitality environment.

Mansioni

• Check guests in and out of the property.
• Handle guest inquiries and provide local area information.
• Assist with resolving guest complaints and issues.
• Process payments and maintain accurate records.
• Collaborate with team members to ensure guest satisfaction.

Conoscenze

Customer service

Communication

Interpersonal skills

Attention to detail

Problem-solving

Descrizione del lavoro

Newport Hospitality Group is seeking a Guest Service Representative to deliver exceptional front desk service and support guests throughout their stay. The role focuses on friendly, professional interactions and efficient operations at the front office.

Ideal candidates demonstrate a passion for hospitality, strong communication, and a proactive approach to resolving guest needs in a bustling property environment.