Front Desk Guest Experience Specialist

Homewood Suites By Hilton - Philadelphia/MT Laurel; Mount Laurel Township (NJ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K retirement plan

DailyPay

Hotel employee rates

Job summary

Newport Hospitality seeks a Guest Service Representative to deliver courteous, efficient front desk support, check guests in/out, and resolve inquiries to ensure a positive stay at our Mount Laurel property.

Ideal candidates offer excellent customer service, strong communication, and the ability to work in a fast-paced environment, including night and weekend shifts. Newport Handbook policies apply.

Qualifications

• Night and weekend availability.
• 7AM-3PM & 3PM-11PM shifts.
• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Attention to detail and problem-solving skills.
• Ability to work in a fast-paced environment.
• Previous customer-facing experience is a plus.

Responsibilities

• Check guests in and out of the property.
• Handle guest inquiries and provide information about the local area.
• Assist with resolving guest complaints and issues; process payments and maintain accurate records.
• Collaborate with other team members to ensure guest satisfaction.

Skills

Customer service

Communication skills

Interpersonal skills

Attention to detail

Fast-paced environment

Night shift / Weekend availability

Job description

Newport Hospitality seeks a Guest Service Representative to deliver courteous, efficient front desk support, check guests in/out, and resolve inquiries to ensure a positive stay at our Mount Laurel property.

Ideal candidates offer excellent customer service, strong communication, and the ability to work in a fast-paced environment, including night and weekend shifts. Newport Handbook policies apply.