Hotel Front Desk & Guest Experience Lead

Concord Hospitality Enterprises Co.; New York (NY); Hybrid; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

Disability benefits

401K

Tuition assistance

Discounted rooms

Training & development

Career advancement

Job summary

Concord Hospitality Enterprises Co. in New York is seeking a Front Desk & Guest Care team member to be at the hub of the hotel, delivering warm, proactive service and seamless guest interactions. The role emphasizes hospitality, timely problem solving, and a friendly attitude.

You will assist guests at the front desk, manage inquiries, post charges, handle mail, and stay informed about Concord programs. The position offers full-time hours, on-site work, and opportunities to grow within a company

Qualifications

• Guest service orientation with proactive, courteous handling.
• Familiarity with cash handling procedures.
• Ability to manage guest concerns and provide prompt solutions.

Responsibilities

• Assist guests efficiently and professionally at all times.
• Maintain high level of service and hospitality.
• Address guest concerns promptly to ensure satisfaction.
• Post guest charges and follow cash handling procedures.
• Handle guest mail and messages with privacy and respect.
• Know hotel brand programs and promotions.
• Communicate clearly with departments and management.
• Answer calls and greet lobby visitors promptly.
• Know hotel safety and emergency procedures.

Skills

Customer service

Cash handling

Communication

Job description

Concord Hospitality Enterprises Co. in New York is seeking a Front Desk & Guest Care team member to be at the hub of the hotel, delivering warm, proactive service and seamless guest interactions. The role emphasizes hospitality, timely problem solving, and a friendly attitude.

You will assist guests at the front desk, manage inquiries, post charges, handle mail, and stay informed about Concord programs. The position offers full-time hours, on-site work, and opportunities to grow within a company