Guest Services Expert — Front Desk with Growth & Benefits

Concord Hospitality Enterprises Co.; Woburn (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

Life insurance

401K options

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Enterprises Co. is seeking a Front Desk & Guest Care team member in Massachusetts. The role is at the heart of guest interaction, delivering a welcoming, proactive and caring guest experience with a focus on service quality and accuracy.

You will be part of a culture that values integrity and hospitality excellence. The position supports full-time operations in a hotel setting, involving guest contact, program knowledge, and collaboration with multiple departments to ensure

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Job description

Concord Hospitality Enterprises Co. is seeking a Front Desk & Guest Care team member in Massachusetts. The role is at the heart of guest interaction, delivering a welcoming, proactive and caring guest experience with a focus on service quality and accuracy.

You will be part of a culture that values integrity and hospitality excellence. The position supports full-time operations in a hotel setting, involving guest contact, program knowledge, and collaboration with multiple departments to ensure