Hotel Front Desk: Guest Experience Associate

CUSA, LLC; Chickasaw Gardens (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

CUSA, LLC is seeking a friendly and service-driven Hotel Front Desk Associate at Holiday Inn Downtown Memphis. As the first point of contact, you'll manage guest check-ins and check-outs, handle reservations, and address inquiries to ensure memorable stays. Strong communication skills and professionalism are essential, with a preference for applicants who have previous hotel or customer service experience. Background checks will be conducted on all applicants.

Qualifications

• Previous hotel or customer service experience preferred.
• Ability to resolve guest concerns with care and efficiency.

Responsibilities

• Welcome guests and manage check‑ins and check‑outs.
• Handle reservations and assist with guest inquiries.

Skills

Strong communication skills

Professionalism

Customer service experience

Job description

CUSA, LLC is seeking a friendly and service-driven Hotel Front Desk Associate at Holiday Inn Downtown Memphis. As the first point of contact, you'll manage guest check-ins and check-outs, handle reservations, and address inquiries to ensure memorable stays. Strong communication skills and professionalism are essential, with a preference for applicants who have previous hotel or customer service experience. Background checks will be conducted on all applicants.