Front Desk Supervisor: Guest Experience Leader

Crestline Hotels & Resorts; Memphis (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Hampton Inn & Suites Memphis at Beale Street is seeking a motivated Front Desk Supervisor to lead our Front Office team and ensure every guest enjoys a memorable stay.

The role oversees check-in/check-out, reservations, guest inquiries, and coordination with housekeeping to maintain top-tier service and smooth operations. Strong customer service and supervisory experience are required, with proficiency in basic computer systems.

Qualifications

• High School Diploma or GED required.
• 2–3 years supervisory experience preferred, with at least 1 year at the front desk.
• Basic computer skills required.

Responsibilities

• Greet, register, and assign rooms to guests.
• Verify guests' charges and establish payment methods.
• Coordinate with housekeeping and maintenance to resolve issues.
• Make and confirm reservations and manage room availability.
• Balance end-of-shift reports and assist with training.

Skills

Supervisory experience

Front desk operations

Guest service

Team leadership

Education

High School Diploma or GED

Job description

Hampton Inn & Suites Memphis at Beale Street is seeking a motivated Front Desk Supervisor to lead our Front Office team and ensure every guest enjoys a memorable stay.

The role oversees check-in/check-out, reservations, guest inquiries, and coordination with housekeeping to maintain top-tier service and smooth operations. Strong customer service and supervisory experience are required, with proficiency in basic computer systems.