Hotel Front Desk: Guest Experience Ambassador

Hilton Garden Inn San Francisco - Oakland Bay Bridge; Emeryville (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Hilton Garden Inn San Francisco - Oakland Bay Bridge in Emeryville, CA seeks a Front Desk Agent to warmly welcome guests and manage check-ins/outs. You will respond to inquiries, offer local recommendations, and coordinate with hotel teams to ensure a smooth guest experience.

The role requires strong communication, cash handling experience, and a friendly, proactive approach to guest satisfaction in a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• Experience in customer service, preferably in hospitality.
• Cash handling experience required.
• Excellent communication and interpersonal skills.
• Familiarity with hotel property management systems is a plus.

Responsibilities

• Provide exceptional customer service and create a positive first impression.
• Efficiently handle guest check-ins and check-outs with accuracy.
• Respond to inquiries and resolve issues with professionalism and empathy.
• Assist guests with local recommendations and hotel amenities.
• Collaborate with other departments for seamless experiences.
• Maintain a clean, organized front desk area.
• Handle cash and credit card transactions accurately.

Skills

Customer service

Communication

Cash handling

Problem solving

Attention to detail

Multitasking

Flexible schedule

Hospitality knowledge

Education

High School diploma or equivalent

Tools

Hotel PMS software

Job description

Hilton Garden Inn San Francisco - Oakland Bay Bridge in Emeryville, CA seeks a Front Desk Agent to warmly welcome guests and manage check-ins/outs. You will respond to inquiries, offer local recommendations, and coordinate with hotel teams to ensure a smooth guest experience.

The role requires strong communication, cash handling experience, and a friendly, proactive approach to guest satisfaction in a fast-paced environment.