Front Desk & Guest Experience Specialist

HILTON GARDEN INN - SACRAMENTO; Sacramento (CA); On-site; USD 22,000 - 32,000; Full time

Job summary

Hilton Garden Inn - Sacramento is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and support an exceptional guest experience.

You will greet guests, handle payments, coordinate with housekeeping, and provide local information while maintaining a clean, organized front desk area. Flexibility for shifts including holidays and weekends is required.

Qualifications

• Experience in guest service or similar role is preferred but not required.
• Able to communicate clearly and professionally.
• Comfortable using hotel software and payment systems.
• Flexible to work shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Computer skills

Multitasking

Hotel experience

Job description

Hilton Garden Inn - Sacramento is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and support an exceptional guest experience.

You will greet guests, handle payments, coordinate with housekeeping, and provide local information while maintaining a clean, organized front desk area. Flexibility for shifts including holidays and weekends is required.