Guest Experience Concierge - Front Desk

IHG Hotels & Resorts; San Francisco (CA); Presencial; USD 50.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free medical coverage

Dental & vision subsidies

Complimentary chef-prepared meals

Commuter benefits

IHG One Pass travel program

Food & beverage discount 50%

BenefitHub discounts

Two weeks paid vacation

Wellness and sick time

Eleven paid holidays

401(k) with company matching

Paid parental leave

Training and career development

Descripción de la vacante

InterContinental San Francisco, part of IHG Hotels & Resorts, is seeking a Front Desk Agent to welcome guests, manage check-in/check-out, and deliver personalized service in a fast-paced luxury environment. You will recognize returning guests, upsell amenities, and provide local recommendations to ensure memorable stays.

The role requires a customer-first mindset, strong communication, and the ability to handle multiple priorities with professionalism.

Formación

• A passion for hospitality and service.
• Exceptional communication skills, with warmth and tact.
• Fluency in the local language; additional languages welcomed.
• Guest-first mindset with ownership of concerns to resolution.
• Strong problem-solving abilities under pressure.
• Attention to detail in handling transactions and records.
• Comfort with hotel systems and reservation platforms.
• Willingness to work nights, weekends, and holidays.
• Professional presence and polished appearance reflecting the brand.

Responsabilidades

• Create exceptional first impressions for guests and set a welcoming tone.
• Personalize guest experiences for loyalty members and returning guests.
• Manage check-in/check-out and verify guest IDs and room keys.
• Upsell opportunities and recommend upgrades to enhance stays.
• Process payments and maintain accurate guest accounts.
• Record guest preferences and respond to requests promptly.
• Provide knowledgeable local recommendations and resolve concerns.
• Stay informed about daily hotel operations and events.
• Collaborate across departments to ensure smooth operations.

Conocimientos

Hospitality passion

Exceptional communication

Guest-first mindset

Problem solving

Attention to detail

Technology proficiency

Flexibility

Professional presence

Language skills

Educación

High school diploma

College degree (advantage)

Descripción del empleo

InterContinental San Francisco, part of IHG Hotels & Resorts, is seeking a Front Desk Agent to welcome guests, manage check-in/check-out, and deliver personalized service in a fast-paced luxury environment. You will recognize returning guests, upsell amenities, and provide local recommendations to ensure memorable stays.

The role requires a customer-first mindset, strong communication, and the ability to handle multiple priorities with professionalism.