Front Desk Experience Lead – Guest Care & Ops

Aimbridge Hospitality; Milpitas (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Supervisor for the Milpitas Hilton Garden Inn. You will lead a guest-centric front desk team, greet guests warmly, manage check-ins/check-outs, handle reservations and VIP requests, and ensure every guest feels valued.

Daily responsibilities include supervising operations, tracking messages and packages, training associates, addressing guest concerns, and upholding safety and standards to create memorable hospitality experiences.

Qualifications

• Must have a High School diploma or equivalent.
• College coursework in a related field is helpful.

Responsibilities

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free.
• Operations Maestro: Track logs, manage messages and packages, and ensure details are handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions to boost room revenue while keeping guests happy with value.
• Team Leader & Problem Solver: Train associates, address guest concerns, and maintain safety and standards.

Education

High School diploma or equivalent

College coursework in related field helpful

Job description

Aimbridge Hospitality is seeking a Front Desk Supervisor for the Milpitas Hilton Garden Inn. You will lead a guest-centric front desk team, greet guests warmly, manage check-ins/check-outs, handle reservations and VIP requests, and ensure every guest feels valued.

Daily responsibilities include supervising operations, tracking messages and packages, training associates, addressing guest concerns, and upholding safety and standards to create memorable hospitality experiences.