Hotel Front Desk & Guest Experience Agent

Hotel Valencia Riverwalk; San Antonio (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Life insurance

Paid Time Off

Paid Community Service Days

Job summary

Valencia Hotel Group is seeking a friendly Front Desk Receptionist to ensure warm, attentive service at the hotel’s front desk in San Antonio. You will assist with reservations, handle guest inquiries, process payments, and maintain a clean, organized reception area while answering phones and directing calls.

The role requires strong communication and multitasking skills, a neat appearance, and a customer-first attitude to help guests have a memorable stay.

Qualifications

• High School Diploma, GED, or accredited courses.
• Excellent communication and basic arithmetic skills.
• Professional appearance and strong customer service mindset.
• Hotel front desk or reservations experience is a plus.

Responsibilities

• Check guests in and out of the hotel.
• Confirm credit and payment methods at check-in.
• Confirm full payment at checkout.
• Communicate effectively with others and work as part of a team.
• Answer phones and transfer calls efficiently.
• Log requests, confirm completion, and follow up.
• Provide information about hotel services and local attractions.

Skills

Verbal & written communication

Time management

Teamwork & attention to detail

Organizational skills

Education

High School Diploma

GED

Accredited courses

Job description

Valencia Hotel Group is seeking a friendly Front Desk Receptionist to ensure warm, attentive service at the hotel’s front desk in San Antonio. You will assist with reservations, handle guest inquiries, process payments, and maintain a clean, organized reception area while answering phones and directing calls.

The role requires strong communication and multitasking skills, a neat appearance, and a customer-first attitude to help guests have a memorable stay.