Front Desk Supervisor- HVRW

VALENCIA GROUP; San Antonio (TX); On-site; USD 23,419 - 28,929; Full time

Job summary

Valencia Hotel Group is seeking a customer-focused Front Office Supervisor to manage the front desk and guest services team at Hotel Valencia Riverwalk, San Antonio. You will ensure guest satisfaction, uphold standards, and actively participate in training to create a safe and efficient work environment.

Open shifts morning/evening; must be able to motivate staff, handle guest requests, and maintain professional demeanor at all times.

Qualifications

• High School Diploma
• Hotel Operations or Customer Service experience preferred
• Communicates effectively with others (in person, on the telephone, electronically)

Responsibilities

• Manage front desk and guest services to uphold Valencia Hotel Group’s standards.
• Train and motivate front office staff and guest services team.
• Ensure guest satisfaction and safe work environment.
• Respond to guest requests and coordinate with other departments as needed.

Skills

Verbal & written communication

Time management

Teamwork

Attention to detail

Interpersonal skills

TABC Certification

Food handlers

Valid driver’s license

Education

High School

Job description

Job Details

Job Location: Hotel Valencia Riverwalk - San Antonio, TX 78205

Position Type: Full Time

Education Level: High School

Salary Range: $19.00

Job Shift: Any

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

JOB SUMMARY

Managing/Supervising front office and guest services team members to ensure Valencia Hotel Group’s standards are upheld. Ensuring guest satisfaction is met, delivering the best guest experience. Play an active role in the training function in front office and guest services team to create a safe and efficient work environment.

Shift Requirements

Open availability for morning or evening shifts on weekdays/weekends/occasional overnights if needed.

ESSENTIAL DUTIES & FUNCTIONS

Operational Responsibilities

• Contribute positively to the team within the department
• Prepare for any and all guest requests
• Relentlessly train and motivate guest service team members
• Convey information and ideas clearly
• Assist team members with daily/weekly/monthly assigned duties
• Communicate situations in the workplace effectively including anticipating, preventing, identifying, and solving problems as necessary
• Maintain composure and objectivity under pressure
• Listen, understand, and clarify the concerns and issues raised by guests effectively
• Work with and understand financial information, data, and basic arithmetic functions
• Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the front office needs
• Complete other duties as assigned by Front Office Manager
• Responsible for assisting in supervision and performance of all Front office related operations and team members
• Work with Front Office Manager and General Manager to monitor Front Office quality and costs
• Create and modify department training topics for front office agents
• Check guests in and out in a friendly manner
• Become proficient in Hotel Operating System, Key system, and phone system
• Complete knowledge of front desk procedures, hotel services, outlets, area information, directions, recommendations, PMS system and procedures, hotel procedures and rules
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Physical Requirements

• Standing/Walking: Constantly At front desk on tile or carpet. Around the entire hotel for daily inspections.
• Lifting/Carrying: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
• Pushing/Pulling: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
• Other Physical Requirements: Crouching (bend at knees): Frequently. When getting supplies from cabinets, picking things up from the floor, and loading the computer printer with paper.
• Stooping (bend at waist): Constantly. Getting keys, supplies, and doing paperwork on the front desk.
• Twisting (knees/waist/neck): Constantly. When working with several people at once; watching for guests; retrieving material.
• Reaching (overhead/extension): Constantly. Passing materials to guests over the front desk counter and reaching for materials in high areas.
• Handling/Grasping: Constantly. Handling telephones, folios, files, fares, supplies, keyboards, grasping pens, telephones, and credit card.

Working Environment

Interior & Exterior: With exposure to weather conditions.

BASICS:

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties as assigned by the supervisor
• Attend required meetings

Qualifications

CANDIDATE PROFILE

Education and Experience

• High School Diploma
• Hotel Operations or Customer Service experience preferred
• Communicates effectively with others (in person, on the telephone, electronically)

ESSENTIAL SKILLS AND QUALIFICATIONS

• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities
• TABC CERTIFICATION
• FOOD HANDLERS
• VALID DRIVERS LISCENSE

BENEFITS

• Medical, Dental, Life insurance
• Paid Time Off
• Paid Community Service Days

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.